Frequently Asked Questions (FAQs)
1. What services does YMH Creative Reflections offer?
We specialize in creative services such as branding, logo design, web design, graphic design, marketing consultation, and custom design solutions for businesses. We work with you to bring your vision to life, ensuring the final deliverables align with your brand's identity and goals.
2. How do I get started with a project?
Before booking any Branding or Web Design services, we require an initial consultation. This consultation helps us understand your business, goals, and vision for the project. Once we gather all the necessary information, we’ll provide you with a scope of work, timeline, and pricing estimate.
3. What is included in the consultation?
The consultation is a discussion where we’ll ask questions about your business, brand, target audience, and design preferences. For branding services, we focus on your brand’s message, style, and values. For web design, we dive into your website’s functionality, design needs, and user experience expectations. Afterward, we provide a project proposal and a pricing estimate.
4. Do you offer free revisions?
Yes! We offer two free rounds of revisions for every project. These revisions must be within the original scope of work. If additional changes are requested beyond the two rounds, they will be subject to an additional charge, and we'll provide an updated estimate before proceeding with the work.
5. What happens if I don’t respond during the project?
If we don’t hear from you within three weeks while the project is ongoing, we may need to close the project. If you wish to reopen the project after it has been closed due to inactivity, a reopening fee will apply. The fee varies based on the work completed and any updates or changes needed.
6. How do you determine the pricing for my project?
Pricing depends on the scope and complexity of the project. After our consultation, we will provide a detailed estimate that outlines the total cost. For additional revisions, the cost will vary depending on the extent of the changes requested. We strive to be transparent with all pricing before beginning any work.
7. How do I pay for the services?
We require a deposit to begin your project. The payment schedule will be outlined in the project agreement. Full payment is due upon the completion of the project, or as specified in the payment plan. We accept various payment methods, including credit cards and bank transfers.
8. What if I need to cancel my project?
If you need to cancel your project, please notify us as soon as possible. If the project is canceled after work has begun, a cancellation fee may apply based on the work completed up to that point.
9. Will I own the final deliverables?
Yes, once the project is complete and payment has been made in full, you will own the final deliverables. However, YMH Creative Reflections reserves the right to showcase the work in our portfolio and marketing materials unless otherwise agreed in writing.
10. How long will my project take to complete?
The timeline for your project will depend on its scope and complexity. We’ll provide an estimated timeline during the consultation and will work with you to ensure timely delivery. Keep in mind that delays in feedback or providing materials may result in longer completion times.
11. Do you provide ongoing support after the project is completed?
We offer ongoing support on a case-by-case basis, including website maintenance, additional design revisions, or marketing services. If you require support after the project is complete, please let us know, and we’ll provide you with available options and pricing.
12. How do I get in touch with yMH CREATIVE REFLCTIONS?
You can contact us through our website's contact form, OR EMAIL INFO@YMHCREATIVEREFLECTIONS.COM
13. Do you work with clients outside of my area?
Yes! We work with clients both locally and internationally. All consultations can be done virtually, and we use various digital platforms to communicate and share progress throughout the project.
